OUR VALUES
Healthcare is deeply personal, and understanding the unique backgrounds and experiences of you and your loved ones is vital to creating a specialized care plan that truly fits your needs.
By maintaining open and ongoing communication, we ensure that patient preferences shape every step of the care that we provide.
NOTICE OF NONDISCRIMINATION
Discrimination is against the law.
Lake Valley Hospice complies with applicable federal civil rights laws and does not discriminate, exclude people, or treat them less favorably because of race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), age, disability (including mental illness and substance use disorders), or any other characteristic protected by law, in admission, access to treatment, or employment.
Lake Valley Hospice provides:
• Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and other formats).
• Free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator.
If you believe that Lake Valley Hospice has failed to provide these services or has discriminated in another way, you may file a grievance with our Civil Rights Coordinator:
Civil Rights Coordinator
Phone: (612) 900-3667
Email: tcurioz@lakevalleyhospice.com
In person or by mail:
4577 Minnetonka Boulevard, Suite 105
St. Louis Park, MN 55416
You may file a grievance in person, by mail, or by email. If you need help filing a grievance, our Civil Rights Coordinator is available to assist you.
The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by any of the following methods:
• Electronically through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
• By mail:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
• By phone: 1-800-368-1019 | TDD: 1-800-537-7697
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html